Exchanges & Returns
We at Tribe Tropical really want you to love your purchases!
If you receive an item and change your mind about it, you are welcome to refund or exchange it provided that the following conditions are met:
- Returns must be in as-new condition with all tags and hygiene stickers attached. For hygiene reasons we cannot accept a return without the hygiene sticker.
- The goods must not be used, damaged or washed.
- Returns must be posted back to us within 30 days of receipt.
If the above conditions are met, we will happily refund or exchange, depending on your preference.
Please note that regretfully we are unable to cover shipping costs associated with returns for refund/exchange - return postage is the responsibility of the customer to retrieve.
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EXCHANGE REQUEST
If you'd like to exchange / swap to another size or style we kindly request that you first post the unwanted item(s) back to us, then once goods have been received & inspected we will issue you with a gift card / credit note so that you can jump back on to the website and order whichever item(s) you would like. The credit note won't expire so there's no urgency for this.
Alternatively to save time, you may order your desired size on our site, post back the unwanted size at your convenience and we will issue you with a full refund once we have the exchanged item back. Please reach out if any questions.
REFUND REQUEST
In the case of refund request, a full refund will be provided, less a $5 admin/restocking fee per item returned. This is to cover costs charged to us for restocking - thank you for your understanding.
Items from our clearance section are able to be returned for exchange only.
Refunds from within Australia - customers may use their Refundid account for instant refund, or return via our standard method.
Refunds from outside Australia - customers may return to us as per policy for refund.
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HOW TO RETURN YOUR ORDER
Click below to start a return:
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Once we do a quality review of the returned item(s) we will endeavour to process your request (refund or exchange) within 3 business days.
Let's save waste! If possible please return items in the original satchel then take it to your local post office for lodgement/payment. (Please keep your tracking receipt) Any recycled packaging is fine for return to us - if possible please don't purchase plastic satchels!
POINTS TO NOTE
Recommendations
- We recommend trying on swimwear over underwear and without make-up or body creams/deodorants, as soiled items will not be accepted for return and will be returned at customer’s own expense.
- We recommend that you select a secure, traceable postage service for any goods sent back to us as Tribe Tropical does not take any responsibility for returns lost in transit. Please do not select "return to sender" as goods will not reach us.
- Tribe Tropical reserves the right to reject any return or exchange of goods should they not be returned in accordance with our returns policy.
Excluded from our returns policy:
- Pilling of the fabric caused by user-wear is not covered under our returns policy. Rocks and rough surfaces may cause pilling of the silky swimsuit fabric so please take care on such surfaces.
- Broken stitching due to user-wear is not covered under our returns policy. Please take care not to over-stretch suits when dressing / undressing as stitching can break, as with any garment.
- Disconnected or broken zips as a result of over-extension and user-wear are not covered under our returns policy. Please take care not to push zips too far down beyond the safety pouch otherwise they risk disconnecting.
- Trapped sand between layers of fabric, caused by user-wear is not covered under our returns policy. Due to the tight weave of the fabric used for our suits (this tight weave is needed to block 98% of UVA/UVB rays), sand may become trapped between the layers of fabric; once the suit is dry this sand can be shaken or scratched out of the suit.
- Mould or other marks caused due to user-wear are not covered under our returns policy. Please refer to our care guide to ensure swimsuits are properly cared for and never left sitting damp.
Faulty items
All items are thoroughly checked before sending and are hand-packaged with the upmost care. In the unlikely event you receive an item that is faulty or damaged please contact us and we will do all possible to rectify the situation immediately.
Please notify us within 14 days of the delivery date and provide a full description of the fault, along with pictures as proof. Faults reported outside this period may not be considered for return.
Items must be returned to us first for inspection at the customer's expense; if we receive the product and deem it to be faulty a replacement item will be sent out, or refund will be provided, depending on your preference.
We're here to help so please don't hesitate to reach out if ever we can assist.
