Returns & Exchanges
Tribe Tropical is passionate about ensuring our customers are completely satisfied with their purchases.
If you change your mind about an item, you are welcome to exchange it provided that the following conditions are met:
- Returns must be in as-new condition with all tags and hygiene stickers attached. For hygiene reasons we cannot accept a return without the hygiene sticker.
- The goods must not be worn, damaged or washed.
- Returns must be posted back to us within 30 days of the payment transaction date.
- Any items returned outside of this period or items returned damaged or soiled will be the responsibility of the customer to retrieve.
- The postage cost to return the order is the responsibility of the customer, as is the cost to post out a different-sized item.
- Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided, providing the above conditions are also met.
- Exchanges on international orders are permitted however the customer is responsible for covering postage costs. We will do our best to workout a solution that benefits both parties.
- We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned at customer’s own expense.
- We recommend that you select a secure, traceable postage service for any goods sent back to us as Tribe Tropical does not take any responsibility for returns lost in transit.
- Tribe Tropical reserves the right to reject any return or exchange of goods should they not be returned in accordance with our returns policy.
- Please take care not to over-stretch suits when dressing / undressing as stitching can break, as with any garment – broken stitching is not covered under our returns policy.
- Please take care not to push zips too far down beyond the safety pouch otherwise they risk disconnecting. Disconnected zips as a result of over-extension are not covered under our returns policy.
HOW TO RETURN YOUR ORDER
To return items, please contact us via email [email protected] and we will provide you with a return address.
Once we do a quality review of the returned item we will endeavour to process your request within 5 business days.
Once the process has been completed you will receive an email notification of the status of your exchange/refund.
Refunds will be made to the original purchaser’s PayPal/credit card account and will include shipping costs if the garment is deemed faulty. Otherwise shipping costs are non-refundable.
All items are thoroughly checked before sending and are packaged with the upmost care. In an unlikely event you receive an item that is faulty or damaged please contact us and we will do all possible to rectify the situation immediately.
Items must be returned to us first for inspection at the customer’s expense; if a product is deemed to be faulty a full refund of the return postage will be given. A replacement item or refund will also be given.